Privacy Policy

1. Overview

AI-Post App ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your data. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of information when you use our social media management platform.

By using AI-Post App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, profile information
• Social Media Accounts: Authentication tokens and profile data from connected platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok)
• Content: Posts, images, captions, hashtags, and scheduling preferences
• Payment Information: Billing details processed through secure third-party payment processors
• Communication: Support requests, feedback, and correspondence

2.2 Information We Collect Automatically

• Usage Data: App interactions, feature usage, session duration
• Device Information: Device type, operating system, browser information
• Log Data: IP address, access times, error logs
• Analytics: Performance metrics and user engagement patterns

2.3 Information from Third Parties

• Social Media APIs: Public profile information and engagement metrics
• Authentication Services: Profile data from OAuth providers
• Analytics Providers: Usage statistics and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Core Service Functionality

• Enable posting to your connected social media accounts
• Generate AI-powered content suggestions and captions
• Schedule and automate your social media posts
• Provide analytics and performance insights
• Manage your subscription and billing

3.2 Service Improvement

• Analyze usage patterns to improve our AI algorithms
• Develop new features and enhancements
• Monitor and ensure service reliability
• Conduct research and analytics

3.3 Communication and Support

• Respond to customer support inquiries
• Send service-related notifications
• Provide product updates and announcements
• Send marketing communications (with consent)

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our Terms of Service
• Protect the rights and safety of our users

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud Infrastructure: AWS, Google Cloud, or similar providers
• Payment Processing: Stripe, PayPal, or other secure payment processors
• Analytics: Google Analytics, Mixpanel, or similar analytics services
• Customer Support: Intercom, Zendesk, or similar support platforms

4.2 Social Media Platforms

When you authorize AI-Post App to access your social media accounts, we share content according to your posting instructions. This includes:

• Publishing posts, images, and captions to your connected accounts
• Accessing basic profile information for analytics
• Retrieving engagement metrics for reporting

4.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to equivalent privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: 24/7 security monitoring and incident response

5.2 Organizational Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Secure development practices and code reviews
• Regular backup and disaster recovery procedures

5.3 Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Content: Retained according to your retention settings
• Analytics: Aggregated data may be retained for up to 3 years
• Legal Requirements: Some data may be retained longer to comply with legal obligations

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal information
• Export your content and data in a portable format
• Access your account settings and privacy controls

6.2 Correction and Update

• Update your profile and account information
• Correct inaccurate or incomplete data
• Manage your connected social media accounts

6.3 Deletion and Restriction

• Delete your account and associated data
• Request deletion of specific information
• Restrict processing of your data

6.4 Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control how we contact you

6.5 How to Exercise Your Rights

To exercise these rights, you can:

• Use the privacy controls in your account settings
• Contact us using the information provided below
• Submit a request through our support system

7. Cookies and Tracking

7.1 Cookies We Use

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how you use our service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns

7.2 Third-Party Cookies

We may use third-party services that place cookies on your device:

• Google Analytics for usage analytics
• Social media platforms for authentication
• Payment processors for secure transactions

7.3 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Opt-out tools provided by third-party services
• Privacy settings within our application

8. Third-Party Services

AI-Post App integrates with various third-party services. Each has its own privacy policy:

8.1 Social Media Platforms

• Instagram: Privacy Policy
• Facebook: Privacy Policy
• Twitter: Privacy Policy
• LinkedIn: Privacy Policy
• TikTok: Privacy Policy

8.2 Service Providers

• Payment Processing: Stripe, PayPal privacy policies apply
• Cloud Services: AWS, Google Cloud privacy policies apply
• Analytics: Google Analytics privacy policy applies

Important: We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

9. International Data Transfers

AI-Post App operates globally, and your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

9.1 Adequacy Decisions

We transfer data to countries deemed adequate by relevant data protection authorities.

9.2 Safeguards

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all service providers
• Binding Corporate Rules where applicable
• Certification schemes and codes of conduct

9.3 Your Rights

You have the right to obtain information about international transfers and request copies of relevant safeguards.

10. Children's Privacy

AI-Post App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10.1 Age Requirements

• Under 13: Not permitted to use our service
• 13-16: May require parental consent depending on local laws
• 16+: Can use our service independently in most jurisdictions

10.2 If We Learn of Child Data

If we become aware that we have collected information from a child under 13, we will take immediate steps to delete such information and terminate the associated account.

10.3 Parental Rights

Parents or guardians can contact us to:

• Review any personal information we have about their child
• Request deletion of their child's information
• Refuse further collection of their child's information

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notice of Changes

• We will post updated policies on our website
• Significant changes will be highlighted clearly
• We may notify you via email or in-app notifications
• The "Last Updated" date will reflect when changes were made

11.2 Your Continued Use

Your continued use of AI-Post App after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue using our service.

11.3 Material Changes

For material changes that significantly affect your privacy rights, we will provide prominent notice and may require your explicit consent.

12. Contact Us